Photoshop offers customer support in many ways. For example there are a number of free articles on the internet that are sponsored by the software that gives step by step support to a newbie. Also there are FAQs on the net and also company sponsored live forums and group discussions.
The customer can even reach customer service by call or support e mail in case they have problem sorting out. However, the support is paid. The software is not too difficult to master if a little time and effort is spent in order to learn the features. Even though it is the software for the professionals, the user interface is quite easy to understand and use